[ Chatbots ]

Telegram bots for orders, bookings and updates

Custom Telegram bots with catalogs, order and booking flows, broadcasts and support routing — connected to your CRM, payments and back office.

  • 2–5weeks to launch
  • 24/7orders and requests
  • Mini Appoption for full UI
  • OpenAI
  • Telegram
  • WhatsApp
  • Instagram
[ What you get ]

What is included

Catalogs, order flows, broadcasts, booking, support routing, and CRM handoff in Telegram.

  1. 01

    Bot with menus and flows

    Buttons, commands and guided steps for the actions your customers need.

  2. 02

    Catalog and orders

    Products or services, cart and order confirmation inside Telegram.

  3. 03

    Payments and bookings

    Telegram payments or your payment provider, plus calendar booking.

  4. 04

    Broadcasts and segments

    Updates and offers sent to subscribers by segment, with opt-out.

  5. 05

    Support routing

    Questions sent to the right manager or group chat, with replies back in the bot.

  6. 06

    Admin panel and CRM sync

    Orders, users and messages managed in one place and synced to your CRM.

  • Your customers live in Telegram

    Your audience already follows your channel or writes to you there.

  • Orders come in as messages

    Managers copy orders from chats into spreadsheets by hand.

  • You need a channel you own

    Updates and offers that reach people directly, without ad costs.

  • Internal teams need a quick tool

    Field staff or partners report, request or approve things from their phone.

[ Process ]

How the work moves forward

Five clear stages with a result at the end of each. You see progress every week and approve each step before the next one starts.

  1. 01 · Discover

    Pick the conversations to automate

    We review real chats and emails and choose the questions and flows worth automating first.

    1 week
  2. 02 · Design

    Design flows and hand-offs

    Scripts, tone of voice, data to collect and the moment a human takes over.

    1 week
  3. 03 · Build

    Build and connect

    The bot is trained on your content and wired into your CRM, calendar or helpdesk.

    1–3 weeks
  4. 04 · Test

    Test on real questions

    We run it on past conversations, fix wrong answers and tighten the guardrails.

    1 week
  5. 05 · Improve

    Launch and improve

    Weekly review of unanswered questions, new answers and flow tweaks.

    Ongoing
[ Scope ]

Three ways to start

Typical scopes for this direction. The exact estimate comes after a short brief — usually within two business days.

  1. Option 01

    Starter bot

    One bot on one channel for FAQs and contact capture.

    • Trained on your content
    • Lead form in chat
    • Email or CRM hand-off
    2–3 weeks Get an estimate
  2. Option 03

    Omnichannel assistant

    One assistant across website, messengers and helpdesk with shared knowledge.

    • All key channels
    • Helpdesk and ticketing
    • Monthly improvement cycle
    2–3 months Get an estimate
[ FAQ ]

Questions before we start

Short answers to what clients ask us most often.

Ask your question All questions and answers
Rule-based or AI?

Both. Structured flows use buttons; open questions can go to an AI assistant trained on your content.

What is a Telegram Mini App?

A full web interface opened inside Telegram — useful for catalogs, forms or dashboards that need more than buttons.

Can we send messages to all users?

Yes, to anyone who started the bot, within Telegram limits and with an easy way to unsubscribe.

Where is the bot hosted?

On our EU servers or your own infrastructure, with logs and backups.

Will the bot make things up?

It answers only from the content we give it, and when it is not sure it says so and passes the chat to a person.

Can customers still reach a human?

Always. We define hand-off rules, and anyone can ask for a person at any point in the chat.

[ Next step ]

Tell us about your project

Answer a few questions about your business — we will come back with a plan, timeline and estimate within two business days.