A support chatbot that answers customer questions from your knowledge base, help articles and order data, and escalates the cases it should not handle to your support team.
AI support chatbot that answers from a knowledge base and escalates complex requests.
Help articles, manuals and policies cleaned up and indexed for search.
Replies grounded in your documents, with links to the article used.
Order status, delivery or subscription details pulled from your systems.
Refunds, complaints and sensitive topics go straight to a person.
Escalated chats land in Zendesk, Freshdesk, Intercom or your inbox with history.
Resolved chats, escalations and gaps in the knowledge base.
Most tickets are about delivery, returns, access or how something works.
Help articles exist, but customers still write in instead of searching.
Questions arrive while your team is offline.
Every new customer adds tickets, and hiring is the only answer today.
Five clear stages with a result at the end of each. You see progress every week and approve each step before the next one starts.
We review real chats and emails and choose the questions and flows worth automating first.
1 weekScripts, tone of voice, data to collect and the moment a human takes over.
1 weekThe bot is trained on your content and wired into your CRM, calendar or helpdesk.
1–3 weeksWe run it on past conversations, fix wrong answers and tighten the guardrails.
1 weekWeekly review of unanswered questions, new answers and flow tweaks.
OngoingTypical scopes for this direction. The exact estimate comes after a short brief — usually within two business days.
One bot on one channel for FAQs and contact capture.
Lead qualification, booking and support answers across two or three channels.
One assistant across website, messengers and helpdesk with shared knowledge.
Short answers to what clients ask us most often.
Ask your question All questions and answersWe test on past tickets before launch and track accuracy after. When confidence is low, the bot hands over instead of guessing.
No. We start with what you have, fill the main gaps together and use unanswered questions to show what to write next.
Yes, with clear limits — for example checking an order, changing an address or resending an invoice through your API.
No. It works in front of your helpdesk and passes cases into it, so your team keeps its tools.
It answers only from the content we give it, and when it is not sure it says so and passes the chat to a person.
Always. We define hand-off rules, and anyone can ask for a person at any point in the chat.
Answer a few questions about your business — we will come back with a plan, timeline and estimate within two business days.